Your data is always safe.
That's a promise.
Trusting a new tool with your sensitive data can be scary, we know. But we've got you: here are our full data protection and safety policies.
Not sure about something?
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Want to know where your data is stored, or who can reach it? Send us a chat message. During office hours (Mon-Fri, 8:00-17:30) a real person answers you.
Questions about security? This way.
Where is my data stored?
On AWS servers hosted in Frankfurt, Germany. That puts it inside the EU and under the GDPR. The only exception is the optional AI processing you switch on yourself.
What can AI do with my data?
Your data is only used for AI features if you switch them on yourself via the opt-in toggle. For those features we work with external AI providers under a data processing agreement (DPA).
Two things are important to know. AI can make mistakes: always check results yourself before relying on them. And although a DPA is in place, data may be temporarily processed or stored on servers outside the European Economic Area. We take appropriate measures for this. If you switch on no AI features, your books stay entirely within the EU.
What happens to my data if I cancel?
You can export your data. To meet statutory retention periods, storage can be continued for a small monthly fee.
Is sending via Peppol safer than by email?
Yes. Peppol is a closed network with verified participants, while an email with a PDF attachment is easy to spoof.