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EU storage. Encrypted. Fully compliant.

Your data is safe.
Hosted in Frankfurt.

We know it can feel daunting to trust a new tool with your sensitive data. That is why we have strict policies for complete data security.

Start Informer for freeMore information
AWS servers in Frankfurt Processed in line with the GDPR
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Servers in Frankfurt
Answer within 5 minutes
How we secure it

Security is not an add-on.
It is the foundation.

From how your invoices are sent to how we keep your data and who can reach it.

Invoices sent the safest way, via Peppol
Documents are transferred directly from one invoicing system to another: legally sound, and safer and faster than an email attachment.
Your books are hosted in the EU
All data is stored securely on AWS servers in Frankfurt, 100 % GDPR compliant. Only AI features you switch on yourself can involve temporary processing outside the EEA. See the question below.
The strongest SSL protection available
By using the most current SSL certificate, every click, every login and every file on our website and in our software is protected.
Constant backups you can rely on
Backups of our system are created regularly. All data is stored safely in the cloud, even if something unforeseen happens.
Extremely secure logins
Signing in always requires an additional security code. Enable two-factor authentication or passkeys for another layer of security.
No access to your data without permission
Our customer service can only access your account if you have approved that beforehand. Your data belongs to you. Only to you.
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Personal help

Not sure about something?
We answer within 5 minutes.

Want to know where your data is stored, or who can reach it? Send us a chat message. During office hours (Mon-Fri, 8:00-17:30) a real person answers you.

Chat with us during office hours
We only look along when you give permission
Go to support
Frequently asked questions

Questions about security? This way.

Where is my data held?

In certified data centres in Frankfurt, inside the EU. That means your data is subject to European law and the GDPR.

What can AI do with my data?

Your data is only used for AI features if you switch them on yourself via the opt-in toggle. For those features we work with external AI providers under a data processing agreement (DPA).

Two things are important to know. AI can make mistakes: always check results yourself before relying on them. And although a DPA is in place, data may be temporarily processed or stored on servers outside the European Economic Area. We take appropriate measures for this. If you switch on no AI features, your books stay entirely within the EU.

What happens to my data if I cancel?

You can export your data. To meet the statutory retention periods, retention can be continued for a small monthly fee.

Is sending via Peppol safer than by email?

Yes. Peppol is a closed network with verified participants, whereas an email with a PDF attachment is easy to forge.

Data security is
a given with us.

Security and protection are built into Informer, from the policies through to the product. You only have to look after your business, without constantly thinking about data protection or compliance.

More questions? During office hours (Mon–Fri 8:00–17:30) we help you within 5 minutes.

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